Privacy policy

1. Personal Information We Collect

• Basic Info: Name, phone number, email (from account registration, orders, or customer service).
• Transaction & Delivery Info: Delivery/billing address, payment details (last 4 digits of cards), order history (for processing orders and delivery).
• Browsing Info: IP address, browser/device type, visited pages (via cookies, to improve user experience).
• Voluntary Info: Product feedback, survey responses, or customized service requests (e.g., cup engravings).

2. How We Use Your Info

• Process orders, arrange delivery, and update you on shipment status.
• Respond to your inquiries, handle after-sales issues (e.g., insulated cup leaks).
• Improve products/services (e.g., optimizing cup designs based on feedback).
• Send marketing (e.g., discounts) only if you consent; you can opt out anytime.
• Comply with legal requirements (e.g., tax records).

3. When We Share Your Info

• Only with trusted third parties helping our operations: logistics (for delivery), payment processors (secure transactions), IT providers (website maintenance). They must protect your info and not use it for other purposes.
• Disclose if required by law (e.g., court orders) or to protect our legal rights (e.g., investigating fraud).

4. How We Protect Your Info

• Use encryption (SSL/TLS) for data transmission, firewalls for storage.
• Limit access to authorized staff (who sign confidentiality agreements).
• Retain info only as needed (e.g., order records for 7 years for tax compliance), then delete/anonymize it.

5. Your Rights

• Request access to, correction of, or deletion of your info.
• Restrict processing (e.g., if info is inaccurate) or request data portability.
• Withdraw consent for marketing.

6. Cookies

7. Policy Updates

8. Contact Us